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FaQ
FaQ
This page has all the General Answers for your Questions.
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Q. How much would the shipping fee be?
Q: I Paid the item awhile ago but still have not receive the item.
Q: How much was the item cost in my currency?
Q: Can I use money order to pay if I buy silk fabrics from your site.
Q: I paid the item via paypal few days ago still not heard from you?
Q: Can you tell me how to wash the fabrics?
Q. What is your money back guaranteed policy?
Q. What is your privacy policy?
Q: Do you sell silk fabric by the yards only, how about by the meters?
Q: How would I know my payment has been received, or the item(s) have been shipped?
Q: Taxes and customs duties?
Q: How long will it takes to my address I am in .......?
Q: What is your privacy policy?
A: All personal information you provide will be kept strictly confidential so that your account will be 100% safe.
Q. How much would the shipping fee be?
A: Free Shipping and Handling fees for post via Regular Registered Air Mail ( mostly it take 7- 14 days to worldwide.
( you need to sign to receive the items.
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Q: I to buy silk fabrics from your site,can I pay you with my credit card or money order?
A: We only accept credit cards and paypal payment, you may choose to pay with your credit card directly via paypal.com .
Sorry for we don't accept Money Orders
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Q: How long will it takes to my address I am in .......?
A:We send our product to you from HONG KONG.
normally it takes 7- 14 days to deliver to USA(America), Canada ,Australia and most countries.
FAST deliver to UK, take 4-9 days, as we will transit the items to UK courier and than the UK courier to UK buyers so UK buyers will mostlikely received the items wihtin a week and dont have to worry about duites and taxes because we already take care of the duites and tax for UK buyers.
And also show you the approx. delivery time needed.
( sometimes might takes few days longer)
*USA 1 - 2 weeks, United Kingdom 4 - 9 days, United Arab Emirates 1-2 weeks
Turkey 1 - 2 weeks, Taiwan 5 - 9 days, Switzerland 5-10 days, Sweden 5-10 days,
Spain 5-12 days, Slovakia 5-12 days , Singapore 5 - 10 days, Qatar 1-2 weeks.
Portugal 5-12 days, Norway 5-12 days, New Zealand 1 - 2 weeks, Malta 1-2 weeks,
Korea 1- 2 weeks, Ireland 7-14 days, Greece 5-12 days. Germany 5- 10 days,
France 5-12 days, Finland 5- 12 days. Denmark 5-12 days, Canada 1 - 2 weeks,
Belgium 5-12 days , Australia 1- 2 weeks , Austria 5-12 days,
But sometimes during busy period it could takes longer.
In our record 99.99 % of parcels been delivered safely and perfectly, parcel lost is rare, however, it happened sometimes. When a parcel have not been delivered after 22 days of the date we sent it, we shall consider the parcel must have been lost, we will then resend same item (if any in stock) or refund you.
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Q: I already paid for the Fabrics , but I still looking at other item(s), can you hold the parcel.
A: if you want us to ship you all item in one parcel PLEASE pay them in ONE payment, normally we send the
Products to you in 1 to 2 days upon received payment, but sometimes we ship the product immediately upon payment received.
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Q. What is your money back guaranteed policy?
A:100% Satisfaction Guaranteed,NO questions asked -
If you don't like the product you have received, you can return them and get your refund.
returns accepted within 30 days after the item is delivered, returned items must be brand new, never been worn and must in the original package.
NOTE : We will full refund you )upon returned merchandise has been received. (shipping fee is not refundable )
remarks: Buyer pay for return postage.
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Q: Customs Duties and Tax.
A: UK buyers please note: we will transit our product to UK courier and the courier will post the items to UK buyers via royal mail, so in 99.99 % cases UK buyers don't have to worry about the duties or taxes as we already take care of them.
A: European Union buyers please note: we will transit our product to UK or German courier and the UK or German courier will post the items to UK and European Union buyers via UK or German Post, so in 99.99 % cases Europena buyers don't have to worry about the duties or taxes .
A: Other Buyers is responsible for all duties and taxes if any, normally it would not be a problem if you you purchase a few pieces of product from overseas, but we do not guarantee about the duties and taxes. If you want to purchase large quantity of our product please do consult your local import trading company for duties and taxes rate.
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Wrong Item
If buyer received wrong item (its rare), please do email us first, we will fix it for you after we checked our files.
We always want our customers happy and come back to do business with us again.
In our record 99.99 % of parcels been delivered safely and perfectly, parcel lost is rare, however, it happened sometimes. When a parcel have not been delivered after 24 days of the date we sent it, we shall consider the parcel must have been lost, we will then resend same item (if any in stock) or refund you.
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Q: How would I know my payment has been received, or the item(s)I purchased have been shipped?
A: We will send you an email upon payment received, and we will send you the item within 48 hours, (if we received the payment on Saturday, Sunday or Holiday, we will send you the item(s) next working day.
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Q: I paid the item via paypal few days ago still not heard from you?
A. If you pay the item with and eCheck it will takes few days to clear /cash the eCheck, we will notify you when the eCheck has been Cleared.
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Q:how would I know the amount of my currency?
A: Please click here to Check out the rate. (When checkout with credit card or paypal it will convert for you automatically, but the actual exchanger rate may be slightly different.
XE.com Personal Currency Assistant
Q: Can you tell me how to wash the fabrics?
How to clean / wash: Pure Silk Fabric( Chiffon, habutai, habotai, georgette, charmeuse.
Hand wash with mild detergent ( some use special detergent for silk fabrics,)
Do not twist fabric to much, hang drip dry.
Wash Separately
Or Dry Clean.
How to clean Silk Nylon, Rayon, polyester Brocade Fabric
Most of them are machine washable, but should wash them separately because of colouring.
Washable by machine ( delicate speed, drip dry)
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Pure silk Fabric ( Satin, charmeuse )
If you have any concerns about the silk colors bleeding, the garment should be dry cleaned.
Dry Clean or Launder the silk fabric before you started your project is recommenced, as
silk fabrics tend to shrink, it may shrunk 5 % to 15 % or may be more after being washed,
it depends on the weave, fabric, and how you do it. So you should order a bit more fabric for your project. Many silks look better and last longer when hand washed.
If you want to launder your silk fabric, you should wash it individually.
Launder silk fabric in mild shampoo and avoid use bleach and chemicals.
Do not twist, or wrinkle the fabric too much. Test your washing process on a
swatch to before you decide which cleaning method get the best result (Hand Wash / Machine Wash / Dry Clean). Rinse your silk fabric twice.
In the first rinse add a a little white vinegar ( 4 spoons for per gallon water) to remove soap
residue. The second rinse will remove the vinegar and made the silk fresh.
When laundering the completed garment, you may consider machine drying your silk fabric. If you do, remove it from the dryer while still slightly damp. Arrange on a hanger, and do it smoothly .
This will make the ironing easier. You shall press the garment while slightly damp.
Use a press cloth when pressing on the right side and using a lower temperature. Wrinkles, folds,
and pleats pressed into silk fabrics tend to be very difficult to remove. Use care in pressing.
Dry cleaned silk fabrics can and will shrink. As with washing, purchase additional yardage and pre-treat prior to cutting out.
A: Silk Charmeuse is great for making quilt, and 16 momme is the right weight fabric for quilt or quilting.
You may use solid color silk charmeuse or print silk charmeuse as quilting fabric.
Q: Do you sell silk fabric by the yards only? How about sell by the meters.
A: Good News is we have updated our site and you may choose yards or meters now ( price different)